Shipping policy

SHIPPING POLICY

Last updated: 1 August 2026

Laxe delivers eligible products within Australia. Delivery methods depend on the product, packed size and weight, destination and site access.

PARCEL DELIVERY

Eligible smaller products can use the delivery options shown at Shopify checkout. Standard and Express services may be available depending on the address and product data.

The delivery charge shown at checkout applies only to the products and destination in that order. Laxe does not currently offer blanket free shipping.

BULKY, HEAVY OR FRAGILE PRODUCTS

Vanities, mirrors, toilets and other bulky, heavy or fragile items may require a separate freight quote. These products may not be eligible for ordinary parcel rates.

Laxe may contact you after an order to confirm the postcode, delivery access, unloading requirements and the appropriate service. Where a freight quote is required before payment, contact Laxe with the product details and delivery postcode.

LOCAL DELIVERY AND YENNORA PICKUP

Local delivery or pickup may be available where shown at checkout or confirmed by the team. Pickup orders must not be collected until Laxe confirms they are ready.

Pickup location:
Laxe Yennora Showroom
26 Yennora Avenue, Yennora NSW 2161

DELIVERY ADDRESSES AND ACCESS

Provide a complete street address, postcode, email and working telephone number. Check that the address is suitable for the selected service.

Tell Laxe before dispatch about apartments, stairs, lifts, restricted access, construction sites, loading restrictions or any other condition that may affect delivery. Additional carrier charges caused by incorrect information, failed access or re-delivery may be payable by the customer where permitted by law.

DELIVERY TIMES

Processing and delivery estimates are guides only. They are not guaranteed dates. Timing may be affected by stock availability, supplier lead times, carrier capacity, weather, destination, access and events outside reasonable control.

Tracking information is provided when available. Some freight services may contact the recipient directly to arrange delivery.

RECEIVING AND INSPECTING GOODS

Ensure an authorised person is available where required. Inspect the product and packaging promptly after delivery.

If goods appear damaged, missing or incorrect:
• photograph the packaging and product;
• keep all packaging, fittings and labels;
• do not install, alter or discard the item; and
• contact Laxe as soon as practical.

Do not sign a carrier document stating goods were received in good condition if visible damage is present without noting the damage where the carrier allows.

CHANGES, FAILED DELIVERY AND RE-DELIVERY

Contact Laxe immediately if delivery details need to change. Changes may not be possible after dispatch and may attract carrier charges.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unsafe access or undisclosed site restriction, re-delivery, storage or return-to-sender charges may apply where permitted by law.

QUESTIONS

For a delivery quote or access question, contact:

Laxe AU
26 Yennora Avenue, Yennora NSW 2161, Australia
Email: info@laxe.com.au
Phone: 0447 812 793